Do you guys have catalogs?
Actually, no. We create new designs so often, catalogs would too soon become out-of-date. The best means of checking out our latest line of workout apparel is to periodically stop by the ironville.com web site. We strive to add a new design (or two) about every 2 to 4 weeks, so don’t be a stranger!
Do I need a PayPal account to place an order?
Nope. You may place an order via secure connection with or without a personal Paypal account.
Can I make a change to the order I placed?
If an address change is required, we need to cancel the order and refund. The also applies to a change in garments ordered. We do this to ensure you receive the correct items at the correct address.
What about sizing?
Our sizing chart page is located here: https://www.ironville.com/services/ironville-sizing.html
For the most accurate results, we recommend our customers simply measure their favorite gym shirt (body width & body length). Use these measurements to compare to what is indicated on our sizing charts (standard or metric). This will ensure you will receive the most desirable size and avoid a possible exchange. –And if you’re still unsure, you can always email us for a second opinion. Just email us know the height and weight of the individual, and we can accurately advise. For sizing advice, please email us at [email protected]
How long for shipping? Cost? (U.S.)
Do you ship international? How long does it take? Cost?
Yes, we ship world-wide every day. Be aware that Customs may pose delays if your order is chosen for inspection, or is taxes are owed. Click this link for rates and estimated times. https://www.ironville.com/services/ironville-shipping.html
Who pays the taxes on my international order?
We do not pay any additional taxed applied upon delivery of an international order. If you suspect you may be charged with such import taxes, you are advised you inquire before placing ANY order to be delivered outside the United States.
What are my payment options?
The ironville.com web site utilizes a Paypal® and Stripe for a secure checkout. It will accept Visa, Mastercard, Amex, Discover, Paypal, and eCheck. All payments are processed and billed as such through a secure, on-line connection. You need not acquire a Paypal® account to complete an order. Orders paid by eCheck will be put into production AFTER the eCheck has cleared (this usually takes about 5 business days). Your card will be charged when you place your order. Also note that orders placed via web will be followed by an automated receipt with a USPS confirmation code. Orders we receive via phone must be processed manually, and will not be followed by this automated response/receipt. If you placed an order from the web site, but did not receive this response, please check your SPAM folder.
Can I order by phone?
We presently do not accept orders by phone (due to the high volume of telemarketing solicitors). All orders must be made through the ironville.com secure web site.
What is my order status?
Please refer to the tracking information that is sent to you via the automated system upon our processing to ship. Once we create the shipping label, an email is sent with this tracking information. If you do not receive such an email, it is typically because the message was intercepted by your SPAM filter, and therefor we advise you look in your SPAM folder to locate it. The other reason you may not have received tracking information is because your order hasn’t yet shipped.
My order may be lost! Now what?
In the event that an order does not arrive within the specified time (noted on the shipping page), please first reference the tracking information to ensure delivery has not yet been attempted. Please also take into account holidays and weekends. You are also advised to double check your address information to ensure the information is current and accurate.
Customs inspections (on international orders) must also be considered for such delays. As well, may vary depending on the country. Many times Customs will hold such parcels if a duty or tax is owed.
In the rare event that items are lost in transit, we deem them as such upon the 30th day from the date the order was shipped, and if the tracking isn’t indicating the whereabouts. At this point, we will credit a full refund. We will not, however, re-ship a second order, as the address in question is concluded as problematic.
My order tracking says "delivered", by I never got it!
The first thing you need to do is make sure the address was entered correctly, and current within your PayPal account. Next, contact your local post office, as well as inquire with your postal carrier. Unfortunately we’re not responsible for orders that are stolen after a confirmed delivery, which is more common around the holidays. We urge all customers to have orders shipped to a secure location to avoid any possibility of theft.
How do I make a return or exchange?
We’ll gladly accept returns and exchanges on goods that have not yet experienced ANY wash or wear. (This also pertains to the odor of the garment.) Again, only unworn, unwashed merchandise is eligible. Once your item arrives (to us), we will promptly process the exchange or subsequent credit upon inspection of the goods. Refunds refer only to the actual goods, and not the price paid for the performed shipping service. Those who seek an exchange will be required to incur any additional shipping charges. We strongly encourage our customers to refer to our sizing page before ordering to avoid these additional expenses: https://www.ironville.com/services/ironville-sizing.html
Do you offer wholesale pricing?
Our wholesale pricing begins at a minimum order of $500 (USD). Unless you’re looking to order this minimum amount, the posted retail prices apply. We have created a separate website where you can build custom wholesale quotes which include shipping estimates. CLICK HERE for wholesale info and registration.
Do you guys offer a drop-ship program?
No, we presently do not.
Do you sell wholesale to distributors?
We work with world-wide distributors on a regular basis. Should you require information to determine whether you’re eligible (based solely on location), please email us and let us know who/where you are. The other important consideration is if any customs and/or duties (on imported textiles) may apply. Each country maintains different requirements, so we encourage prospective distributors to do an on-line search for the Department of Customs within your specific country to inquire. Distributor orders are made-to-order, and thus, are NON-REFUNDABLE. Returned orders must be (re)arranged for pick-up within 30 days of return or they will be deemed as abandoned.
Do you offer exclusive distributor rights?
After a period of time, that includes repeat orders, we would consider extending select distributors exclusive status their area or country. Distributor orders are made-to-order, and thus, are NON-REFUNDABLE. Returned orders must be (re)arranged for pick-up within 30 days of return or they will be deemed as abandoned.
Do you offer sponsorships?
We seek our own sponsor athletes, and therefore do not review applicants who attempt to contact us via email or social media.
Who does your creative work & production?
Any and all Ironville creative work, and most production is done in-house. We do not outsource ANY creative work, nor do we respond to solicitations by those offering such services.