Do you guys have catalogs?
Actually, no. We create new designs so often, catalogs would too soon become out-of-date. The best means of checking out our latest line of workout apparel is to periodically stop by the ironville.com web site. We strive to add a new design (or two) about every 2 to 4 weeks, so don't be a stranger!
Do I need a PayPal account to place an order?
Nope. You may place an order via secure connection with or without a personal Paypal account.
What about sizing?
Our sizing chart page is located here: http://www.ironville.com/services/ironville-sizing.html
For the most accurate results, we recommend our customers simply measure their favorite gym shirt (body width & body length). Use these measurements to compare to what is indicated on our sizing charts (standard or metric). This will ensure you will receive the most desirable size and avoid a possible exchange. --And if you're still unsure, you can always email us for a second opinion. Just let us know the height and weight of the individual, and we can accurately advise.
How long for shipping? Cost? (U.S.)
Do you ship international? How long does it take? Cost?
Yes, we ship world-wide, daily. Click this link for rates and times. http://www.ironville.com/services/ironville-shipping.html
What are my payment options?
The ironville.com web site utilizes a Paypal® back-end or shopping cart. It will accept Visa, Mastercard, Amex, Discover, Paypal, and eCheck. All payments are processed and billed as such through a secure, on-line connection. You need not acquire a Paypal® account to complete an order. Orders paid by eCheck will be put into production AFTER the eCheck has cleared (this usually takes about 5 business days). Your card will be charged when you place your order. If you wish to order by phone, you may only pay via Visa or Mastercard. Also note that orders placed via web will be followed by an automated receipt with a USPS confirmation code. Orders we receive via phone must be processed manually, and will not be followed by this automated response/receipt. If you placed an order from the web site, but did not receive this response, please check your SPAM folder.
What is my order status?
If you'd like to verify the shipping of your order, simply refer to the automated email response you received following check-out. Within, you will notice a tracking code that can be input at: www.usps.com (look for the "Track and Confirm" field. It WILL NOT advise specifically where your order is, en route. It will simply confirm that it is in transit and on it's way. The USPS - Priority Mail service does not offer this specific "tracking" feature. If you deem it necessary to contact us directly, please have the email address associated with the original order, as well as the complete address by which the parcel was to be delivered. Email is always the preferred method of contact.
My order may be lost! Now what?
In the event that an order does not arrive within the specified time (noted on the shipping page), please first reference the tracking information to ensure delivery has not yet been attempted. Please also take into account holidays and weekends.
Customs inspections (on international orders) must also be considered for such delays. As well, may vary depending
on the country.
In the rare event that items are lost in transit, we deem them as such upon the 30th day from the date the order was
shipped. At this point, we will credit a full refund. We will not, however, re-ship a second order, as the address in question is concluded as problematic.
How do I make a return or exchange?
We'll gladly accept returns and exchanges on goods that have not yet experienced ANY wash or wear. (This also pertains to the odor of the garment.) Please email us at: firstname.lastname@example.org with your issue before sending us the return. Again, only unworn, unwashed merchandise is eligible. Once your item arrives (to us), we will promptly process the exchange or subsequent credit upon inspection of the goods. Refunds refer only to the actual goods, and not the price paid for the performed shipping service. Those whom seek an exchange will be required to incur any additional shipping charges. We strongly encourage our customers to refer to our sizing page before ordering to avoid these additional measures, expenses: http://www.ironville.com/services/ironville-sizing.html
Do you offer wholesale pricing?
Our wholesale pricing begins at a minimum of 30 total pieces. Unless you're looking to order this minimum amount, the posted retail prices apply. We also offer distributor pricing, available upon request.
Do you guys offer a drop-ship program?
As of now we do not. We may some day, just not as of yet.
How does your distributor program work?
We work with world-wide distributors all the time. Should you require information to determine whether you're eligible (based solely on location), please email us and let us know who/where you are. The other important consideration is if any customs and/or duties (on imported textiles) may apply. Each country maintains different requirements, so we encourage prospective distributors to do an on-line search for the Department of Customs within your specific country to inquire.
Distributor orders are made-to-order, and thus, are NON-REFUNDABLE. Returned orders must be (re)arranged for pick-up within 30 days of return or they will be deemed as abandoned.
Do you offer sponsorships?
We've been known to sponsor an athlete or two within the past few years, but only because we sought these specific athletes on our own. We do not currently accept applications or requests for sponsorships (for athletes, or specific events). This may change in the future, but as of now, we do not currently offer sponsorship opportunities.
Who does your creative work & production?
Any and all Ironville creative work, and most production is done in-house. We do not outsource ANY creative work, nor do we respond to solicitations by those offering such services.
What is the best way to contact IRONVILLE?
Email is always the preferred method in contacting us. We check our email very frequently and are almost always able to promptly respond. Should this page not answer your question, we'll accept calls, but emails leave a paper trail for us to refer to in case of a follow-up. Our customer service email: email@example.com
Do you guys trade web links?
Sure we do, provided they're appropriate AND directly industry related. Once we approve your site for a link trade, we will try to promptly post your title and URL to our links page: http://ironville.com/html/icclinks.html Upon which, we'll follow up with a confirmation request for an Ironville reciprocal link.