Do you guys have catalogs?
Actually, no. We create new designs so often, catalogs would too soon become out-of-date. The best means of checking out our latest line of workout apparel is to periodically stop by the ironville.com web site. We strive to add a new design (or two) about every 2 to 4 weeks, so don't be a stranger!
Do I need a PayPal account to place an order?
Nope. You may place an order via secure connection with or without a personal Paypal account.
What about sizing?
Our sizing chart page is located here: http://www.ironville.com/services/ironville-sizing.html
For most accurate results, we recommend our customers simply measure their favorite gym shirt (body width & body length). Use these measurements to compare to what is indicated on our sizing charts (standard or metric). This will ensure you will receive the most desirable size and avoid a possible exchange.
How long for shipping? Cost? (U.S.)
Domestic shipping requires, on average, 2-3 business days once in transit. Production takes 5-10 business days (if item(s) are temporarily out-of-stock). If we need to replenish a size, we'll need an extra 1-4 days to attain the necessary stock. Upon which, we'll get it set up on press for completion. Average (total) time to receive a domestic order is 2-4 days. For further reference, the shipping related page is located here: http://www.ironville.com/services/ironville-shipping.html
Do you ship international? How long does it take? Cost?
We gladly ship all over the world, daily. All international orders ship U.S. Postal Service - Global Priority Mail Service (6-10 business days, delivery). Due to customs inspections, some packages may take longer to arrive. Please consider this before inquiring. Prices generally begin around $12.50 (1-2 shirts), and goes up about the same amount for every 2 shirts added (est.).
What are my payment options?
The ironville.com web site utilizes a Paypal® back-end or shopping cart. It will accept Visa, Mastercard, Amex, Discover, Paypal, and eCheck. All payments are processed and billed as such through a secure, on-line connection. You need not acquire a Paypal® account to complete an order. Orders paid by eCheck will be put into production AFTER the eCheck has cleared (this usually takes about 5 business days). Your card will be charged when you place your order. If you wish to order by phone, you may only pay via Visa or Mastercard. Also note that orders placed via web will be followed by an automated receipt with a USPS confirmation code. Orders we receive via phone must be processed manually, and will not be followed by this automated response/receipt. If you placed an order from the web site, but did not receive this response, please check your SPAM folder.
What is my order status?
If you'd like to verify the shipping of your order, simply refer to the automated email response you received following check-out. Within, you will notice a tracking code that can be input at: www.usps.com (look for the "Track and Confirm" field. It WILL NOT advise specifically where your order is, en route. It will simply confirm that it was in fact shipped and is currently in transit. The USPS - Priority Mail service does not offer this specific "tracking" feature. If you deem it necessary to contact us directly, please have the email address associated with the original order, as well as the complete address by which the parcel was to be delivered. Email is always the preferred method of contact.
Should your order be delayed due to a request for an out-of-stock item or other problem, we'll contact you with an update regarding the delay. Again, international orders may experience delays due to customs inspection.
How do I make a return or exchange?
We'll gladly accept returns and exchanges on goods that have not yet experienced ANY wash or wear. (This also pertains to the odor of the garment.) Please email us at: ironvilleclothingco@gmail.com with your issue before sending us the return. Again, only unworn, unwashed merchandise is eligible. Once your item arrives (to us), we will promptly process the exchange or subsequent credit upon inspection of the goods. Refunds refer only to the actual goods, and not the price paid for the performed shipping service. Those whom seek an exchange will be required to incur any additional shipping charges. We strongly encourage our customers to refer to our sizing page before ordering to avoid these additional measures, expenses: http://www.ironville.com/services/ironville-sizing.html
Do you offer wholesale pricing?
Our wholesale pricing begins at a minimum of 30 total pieces. Unless you're looking to order this minimum amount, the posted retail prices apply.
How does your distributor program work?
We work with world-wide distributors on a daily basis. Should you require information to determine whether you're eligible (based solely on location), please email us and let us know who/where you are. The other important consideration is if any customs and/or duties (on imported textiles) may apply. Each country maintains different requirements, so we encourage prospective distributors to do an on-line search for the Department of Customs within your specific country to inquire.
Distributor orders are made-to-order, and thus, are NON-REFUNDABLE. Returned orders must be (re)arranged for pick-up within 30 days of return or they will be deemed as abandoned.
Do you offer sponsorships?
We've been known to sponsor an athlete or two within the past couple years, but only because we sought these specific athletes on our own. We do not currently accept applications or requests for sponsorships (for athletes, or specific events). This may change in the future, but as of now, we do not currently accept applications or resumes for sponsorship.
Who does your creative work & production?
Any and all Ironville creative work, and most production is done in-house. We do not outsource ANY creative work, nor do we respond to solicitations by those offering such services.
What is the best way to contact IRONVILLE?
Email is always the preferred method in contacting us. We check our email very frequently and are almost always able to promptly respond. Should this page not answer your question, we'll accept calls, but emails leave a paper trail for us to help remember whom you are in the event of a follow-up. Customer service email: ironvilleclothingco@gmail.com
Do you guys trade web links?
Sure we do, provided they're appropriate. Once we approve your site for a link trade, we will try to promptly post your title and URL to our links page: http://ironville.com/html/icclinks.html Upon which, we'll follow up with a confirmation request for an Ironville reciprocal link.
