In the event that an order does not arrive within the specified time (noted above), please first reference the tracking
information to ensure delivery has not yet been attempted. Please also take into account holidays and weekends.
Customs inspections (on international orders) must also be considered for such delays. As well, may vary depending
on the country. Delivery times as high as 30 days is highly uncommon, but is possible in light of Customs.
In the rare event that items are lost in transit, we deem them as such upon the 31st day from the date the order was
shipped. At this point, we will credit a refund (on the goods only) before 60 days. We will not, however, re-ship a second
order, as the address in question is concluded as problematic.
NOTE: Orders not received must be reported (to Ironville) by 60 days from the date of purchase in order to be covered
under PayPal's buyer protection insurance. Please email us at: info@ironville.com to do so. Orders not reported
within this 60-day time frame will not be eligible for a refund.
