We screen print and process average size orders within 24 hours of receipt (on business days). The cause for delay on this timing would be if an item is on backorder from our supplier. Should this ever be the case, we will contact you via email.
Once the order is received on our end, depending on the day of the week, it generally gets printed within 24-48 hours. -So if you need to make a change to the items in your order, please decide well before this 24 hour window. This way we can accommodate a change before the order makes it on press.
International orders pose an understood level of risk. We’ve had little trouble getting orders where they need to go, but there are some countries we no longer ship to due to repeated issues imposed by Customs in those locations.
Please refer to the following list of countries that we DO NOT ship to directly, but are welcome to use a 3rd party shipper: Brazil, Cyprus, Czech Republic, Greece, Iceland, India, Indonesia, Israel, Italy, Kazakhstan, Kuwait, Latvia, Pakistan, Philippines, Poland, Qatar, Russia, Saudi Arabia, South Africa, Tajikistan, Turkey, UAE, Ukraine, Uzbekistan, Yemen
A great 3rd party shipper often used by our international customers is: www.myus.com
Sign up with MYUS and when placing an order on our website, you will enter your MYUS physical address as your shipping address. We will ship your Ironville items to your MYUS address free of charge since it is located in the USA. You will then pay MYUS to ship your Ironville items to your desired location outside of the United States.
By ordering from a country from outside the United States, you’re doing so at your own risk. If you live in a country that has a reputation of disallowing imports to pass through customs without issue, you are assuming the risk of whether you receive your order as expected. We cannot control the practices of international Customs criteria, nor we intervene when a problem has arisen. Any added taxes, or ‘VAT’ applied by customs on the receiving end is the responsibility of the buyer. If you have a request for us to help avoid such taxes, please let us know at the time of your order. You may contact us at the following email address: [email protected]
GENERAL SHIPPING RATE EXAMPLES
(Based on the weight of the item, which may vary due to size, these estimates may change at any time):
Shipping Rates & Estimated Delivery Times
Ironville utilizes the U.S. Postal Service for all domestic and international shipments. The rates for this service (based on global region) will vary based on proximity to the United States. Please the list above to get a basic idea of what you can expect to for shipping costs on international orders. The information below will give you a general idea of time in transit, keeping in mind production time, holidays when the USPS does not deliver, and the possibility of a Customs related delay outside the United States.
U.S. / DOMESTIC = 2-6 business days once in transit, depending on proximity to our business location, based in Wisconsin.
INTERNATIONAL = 6-14 business days once in transit (Customs Permitting)
Orders usually ship within 1-3 business days once the order is printed. Minor delays may be due to a temporary product back order or because the order requires excessive embroidery.
Items Not Received
In the event that an order does not arrive within the specified time (noted above), please refer to your tracking information which is sent via email at the time of shipment. You may need to check your SPAM folder if you do not find the notification within your email inbox. Please also take into account holiday order volume and weekends when considering delays. If the tracking indicates the order is being returned to us, will notify you of next steps upon the receipt of the returned order.
Customs inspections (on international orders) must also be considered for such delays. As well, may vary depending on the country. Delivery times as high as 30 days is highly uncommon, but is always possible when an order is selected for Customs inspection. Again, we have no control over this scenario, and therefor refuse requests to contact Customs seeking explanation.
In the rare event that items are lost in transit, we deem them as such upon the 60th day from the date the order was shipped. At this point, we will credit a refund (on the goods only) before 65 days. We will not, however, re-ship a second order, as the address in question is concluded as problematic. The first step in determining the reason for a non-delivery is to check the order address to confirm accuracy,
NOTE: Orders not received must be reported (to Ironville) by from the date of purchase in order to be covered under PayPal’s buyer protection insurance. Please email us at: [email protected] to do so. Orders not reported within this 60-day time frame will not be eligible for a refund.
Items not received but marked as “Delivered” by carrier tracking
The first thing to do is make sure the address you placed your order with was correct, and current within your PayPal account. Next, contact your local post office, as well as inquire with your postal carrier with your tracking number. Unfortunately we’re not responsible for orders that are stolen after a confirmed delivery, which is more common around the holidays. We urge all customers to have orders shipped to a secure location to avoid any possibility of theft.