Do you guys have catalogs?
Actually, no. We create new designs so often, catalogs would too soon become out-of-date. The best means of checking out our latest line of workout apparel is to periodically stop by the ironville.com web site. We strive to add a new design (or two) about every 2 to 4 weeks, so don’t be a stranger!
Do I need a PayPal account to place an order?
Nope. You may place an order via secure connection with or without a personal Paypal account.
Can I make a change to the order I placed?
If an address change is required, we need to cancel the order and refund. The also applies to a change in garments ordered. We do this to ensure you receive the correct items at the correct address.
What about sizing?
Our sizing chart page is located here: https://www.ironville.com/services/ironville-sizing.html
For the most accurate results, we recommend our customers simply measure their favorite gym shirt (body width & body length). Use these measurements to compare to what is indicated on our sizing charts (standard or metric). This will ensure you will receive the most desirable size and avoid a possible exchange. –And if you’re still unsure, you can always email us for a second opinion. Just email us know the height and weight of the individual, and we can accurately advise. For sizing advice, please email us at [email protected]
What is the best way to care for screen printed items?
Machine wash cold, inside out, with like colors. Line-dry to help further preserve print and to help reduce shrinking. Once washed, sizing dimensions may vary, depending on the method of care. Printed garments should always be washed INSIDE OUT to preserve print. 100% cotton shirts will shrink if dried in a dryer with heat. Returns are accepted only for UNWORN and UNWASHED items, free of odor and perfumes.
Do you ship international? How long does it take? Cost?
Yes, we ship world-wide every day. Be aware that Customs may pose delays if your order is chosen for inspection, or is taxes are owed. Click this link for rates and estimated times. https://www.ironville.com/services/ironville-shipping.html
Who pays the taxes on my international order?
We do not pay any additional VAT or taxes applied upon delivery of an international order. If you suspect you may be charged with such import taxes, you are advised you inquire before placing ANY order to be delivered outside the United States. Should these orders be refused and returned to us, the 20% restock fee will apply.
What are my payment options?
The ironville.com web site utilizes Paypal® for a secure checkout. It will accept Visa, Mastercard, Amex, Discover, Paypal, and eCheck. All payments are processed through a secure, on-line connection. You need not acquire a Paypal® account to complete an order. Orders paid by eCheck will be put into production AFTER the eCheck has cleared (this usually takes about 5-7 business days). Your card will be charged when you place your order. Also note that orders placed via web will be followed by an automated receipt with a USPS confirmation code. If you placed an order from the web site, but did not receive this response, please check your SPAM folder.
Can I order by phone?
We presently do not accept orders by phone (due to the high volume of telemarketing solicitors). All orders must be made through the ironville.com secure web site.
What is my order status?
PLEASE REFER TO YOUR TRACKING. This, along with your order receipt is sent to you via the PayPal automated system. Once we create the shipping label, an email is sent with this tracking information. If you do not receive such an email, it is typically because the message was intercepted by your SPAM filter, and therefor we advise you look in your SPAM folder to locate it. The other reason you may not have received tracking information is because your order hasn’t yet shipped. PLEASE NOTE: It is also important that you update your PayPal account with the desired email address by which these email notifications are to be sent.
My order may be lost! Now what?
In the event that an order does not arrive within the specified time (noted on the shipping page), please first reference the tracking information to ensure delivery has not yet been attempted. Please also take into account holidays and weekends. You are also advised to double check your address information to ensure the information is current and accurate.
My order tracking says "delivered", but I never got it!
The first thing you need to do is make sure the address was entered correctly, and current within your PayPal account. Next, contact your local post office, as well as inquire with your postal carrier. Unfortunately, WE ARE NOT RESPONSIBLE FOR MISSING PARCELS FOLLOWING A CONFIRMED DELIVERY, as stated in the tracking. This is a far more common occurrence around the holidays. We urge all customers to have orders shipped to a SECURE LOCATION to avoid any possibility of theft.
Can I make a return or exchange?
Please note: a 20% restocking fee will be charged for all RETURNED ITEMS (NOT EXCHANGED) unless you received item(s) which do not match your original order details.
We’ll gladly accept returns and exchanges on goods that have not yet experienced ANY wash or wear. (This also pertains to the odor of the garment.) Again, only UNWORN and UNWASHED merchandise is eligible. This includes any odors, including perfumes or Febreze. Once your returned item(s) arrive, we will promptly process the exchange or subsequent credit upon inspection of the goods. Refunds refer only to the actual goods, and NOT the price paid for the initial shipping service. We strongly encourage our customers to refer to our sizing page before ordering to avoid these additional expenses: https://www.ironville.com/services/ironville-sizing.html
For detailed instructions and additional info on returns and exchanges: https://www.ironville.com/ironville-returns-exchange/
Do you offer wholesale pricing?
We do not at this time.
Do you guys offer a drop-ship program?
No, we presently do not.
Do you sell wholesale to distributors?
We presently do not.
Do you offer exclusive distributor rights?
This does not presently apply.
Do you offer sponsorships?
We seek our own sponsor athletes, and therefore do not review applicants who attempt to contact us via email or social media.
Who does your creative work and production?
Any and all Ironville creative work, (and production) is done in-house. We do not often outsource creative work, nor do we respond to solicitations by those offering such freelance services.
What is the best way to contact IRONVILLE?
Email is always the preferred method in contacting us. We check our email very frequently and are almost always able to promptly respond. Our customer service email: [email protected]