We screen print and process average size orders within 24 hours of receipt (on business days). The cause for delay on this timing would be if an item is on backorder from our supplier. Should this ever be the case, we will contact you via email.
Once the order is received on our end, depending on the day of the week, it generally gets printed within 24 hours. -So if you need to make a change to the items in your order, please decide well before this 24 hour window. This way we can accommodate a change before the order makes it on press.
International orders pose an understood level of risk. We’ve had little trouble getting orders where they need to go, but there are some countries we no longer ship to due to repeated issues imposed by Customs in that location.
Please refer to the following list of countries that we DO NOT ship to:
Brazil, Cyprus, Germany, Greece, Israel, Italy, Kazakhstan, Kuwait, Latvia, Pakistan, Philippines, Poland, Russia, Saudi Arabia, Tajikistan, Turkey, Ukraine, Uzbekistan, Yemen
By ordering from a country from outside the United States, you’re doing so at your own risk. If you live in a country that has a reputation of disallowing imports to pass through customs without issue, you are assuming the risk of whether you receive your order as expected. We cannot control the practices of international Customs criteria, nor we intervene when a problem has arisen. Any added taxes, or ‘VAT’ applied by customs on the receiving end is the responsibility of the buyer. If you have a request for us to help avoid such taxes, please let know at the time of your order. You may contact us at the following email address: [email protected]
GENERAL SHIPPING RATE EXAMPLES(Based on the weight of the item, which may vary due to size):
Shipping Rates & Estimated Delivery Times
Ironville utilizes the U.S. Postal Service for all domestic and international shipments. The rates for this service (based on global region) will vary based on proximity to the United States. Please the list above to get a basic idea of what you can expect to for shipping on international orders. The information below will give you a general idea of time in transit, keeping in mind production time and the possibility of a Customs related delay.
U.S. / DOMESTIC = 3-6 business days once in transit, depending on proximity to our business location, based in Wisconsin.
INTERNATIONAL = 6-14 business days once in transit (Customs Permitting)
Orders usually ship within 2 business days (or less) once the order is received.
Items Not Received
In the event that an order does not arrive within the specified time (noted above), please refer to your tracking information which is sent via email at the time of shipment. You may need to check your SPAM folder if you do not find the notification within your email inbox. Please also take into account holiday order volume and weekends when considering delays. If the tracking indicates the order is being returned to us, will notify you of next steps upon the receipt of the returned order.
Customs inspections (on international orders) must also be considered for such delays. As well, may vary depending on the country. Delivery times as high as 30 days is highly uncommon, but is always possible when an order is selected for Customs inspection. Again, we have no control over this scenario, and therefor refuse requests to contact Customs seeking explanation.
In the rare event that items are lost in transit, we deem them as such upon the 60th day from the date the order was shipped. At this point, we will credit a refund (on the goods only) before 65 days. We will not, however, re-ship a second order, as the address in question is concluded as problematic. The first step in determining the reason for a non-delivery is to check the order address to confirm accuracy,
NOTE: Orders not received must be reported (to Ironville) by 60 days from the date of purchase in order to be covered under PayPal’s buyer protection insurance. Please email us at: [email protected] to do so. Orders not reported
within this 60-day time frame will not be eligible for a refund.