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Returns & Exchange Policy

Ironville takes great pride in our reputation for quality workout apparel and accessories at discount prices. If for any reason you are dissatisfied with your Ironville purchase, we will assist you in a prompt refund or exchange within 30 days of your purchase for all Ironville t-shirts, tank tops, shorts & caps. This applies to retail customers only.

PLEASE NOTE: Shipping and handling fees are also non-refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping charges will be incurred by Ironville. Simply ship your UNUSED & UNWASHED item(s) within 30 days (prepaid and insured, with tracking) to ensure a safe and documented delivery. Ironville will then promptly process the request for any applicable refund or product exchange.

PLEASE NOTE: Refunds on returns are credited minus the cost (we) incurred for free shipping or the difference (paid by Ironville) on discounted shipping rates on international orders.

 


 

1. Pack up your unworn and unwashed item(s).

If you’re only shipping one shirt, USPS First Class service is the least expensive, and is available up to 13 ounces. If shipping 2 items, we recommend a USPS Flat Rate Envelope. More than two items is sent Priority Mail, and the rate is based on the final packaged weight. Please include the original packing slip or a note indicating the desired items for exchange, including size and color. The business address is as follows:

Ironville Clothing Co.
403 Venture Ct – Ste 6
Verona, WI 53593

2. Include Postage for the return shipment.

Postage on returns is $2.50 per standard item. For sweatshirts or hoodies, please include $7.50 for each. Check or cash is accepted.

3. Ship your exchange.

Labels can be purchased and printed online at www.usps.com. You can also do so through your local post office branch, although the shipping rates are marginally higher.

4. Allow time for processing and delivery.

We generally process exchanges within 2 business days of receipt. Make note of your tracking in case you need to reference updates on the returned order. If sending from abroad, times to receive the items may vary, based on Customs.

All customers outside the USA please email us at [email protected] to inquire how much return postage fees should be included when shipping your item(s) back to us.

Distributor and wholesale customers must read the disclaimer policy below.



DISTRIBUTORS NOTE:

Wholesale and Distributor orders are made-to-order, and thus, NON-REFUNDABLE once payment is made.
Prospective distributors outside the U.S. are strongly encouraged to contact customs within their given country
prior to placing an order. Duties and/or taxes may likely apply, but differ based on location.

ANY disitributor order returned to Ironville, for any reason, must be arranged for new pick-up within 30 days
or it will be deemed as abandoned. No exceptions.